Darlings Downunder General Policies
Welcome to Darlings Downunder! We are a small family owned business, and we operate this business based around family life. There may be rare times where for family reasons there is a small delay in shipping or communication, wherever possible we will attempt to notify you of this. However, in most circumstances your orders will be shipped very quickly and efficiently.
ALL Prices are quoted in $AUD.
Postage
We use Australia Post and couriers as our method of delivery. Registered Post and Express post is an optional extra.
Express post is $9.50 and Registered Post $9.00.
PLEASE READ: **Orders sent via regular post are sent with the customers knowledge that this item is NOT registered and therefore NOT trackable and should any items be lost by Australia Post, Darlings Downunder are NOT obligated to provide a refund or a replacement. Please ensure you understand this. Naturally we will assist in trying to locate what has happened to your order.
For larger orders within metro areas we sometimes find our courier to be around the same price as Australia Post and opt to use this option where possible for guaranteed delivery and insurance of your parcel. Should you be out when our courier calls they will leave a calling card in your letter box or under your front door. All parcels have a tracking number.
We always endeavour to have your parcel sent the next business day after your payment clears, Australia Post can take anywhere from 2 -7 business days depending on where you reside.
NEW ZEALAND customers: Please checkout using the "New Zealand" postage option. Customers outside Australia do not need to be charged our 10% GST (goods and services tax). Please feel welcome to email us if you have any questions or would like a quote, etc.
OTHER COUNTRIES: Please contact us first to ensure accurate postage prices and to receive a ten percent discount from our listed prices (included in our pricing is a 10% Goods and Services Tax applicable only to Australian sales). We can assist you in putting through your order and quote you postage costs.
Please email us with any further queries on delivery.
Payment
We accept payments via credit card (Visa or Mastercard via EWay), direct deposit, cheque (all cheques must clear before goods are sent), Australia Post money order and layby . When you select the Direct Deposit option at checkout - our invoice will show the necessary details to make this arrangement. We endeavour to send orders out the next business day following cleared payment.
Order Changes
Darlings Downunder process your orders very quickly so that you can receive your 'Fluffy Mail" as soon as possible, so please try not to make any changes to your order as this will delay the despatch times!
Special/Customised Orders
Darlings Downunder are happy to assist you in bringing in special sizes, colours and orders. However, we require payment upfront, no exceptions.
Returns Policy
At Darlings Downunder we want you to be happy with your purchases. If you find any products to be faulty please let us know immediately (before wash and use) and we will exchange them for you.
We cannot accept returns of items already washed or used so please be aware of this and be sure you are satisfied prior to washing.
If you have any problems at any time with using our products - please do email us for advice. Often it may be a very simple reason/ solution and we would like to assist where we can.
Please note - At our discretion items may be eligible for exchange within a 30 day period from date of original purchase only and subject to the items being unwashed and unused. Coverage of postage and a 5% handling fee will be applicable.
HOW TO EXCHANGE YOUR GOODS:- PLEASE complete the returns order via our website and we will approve according to our discussions. You will then need to place another order for the items you wish to exchange for if applicable. Darlings Downunder will NOT pay for postage on exchanged or returned items. Please return to Darlings Downunder Returns/Exchanges at PO Box 5092, Ringwood VIC 3134
A 5% handling fee will be incurred to cover bank fees, time and administration costs.
Exchange orders MUST be processed through the website to ensure stocks are kept aside for you and to allow for a speedier transaction. Email orders will not be accepted.
DO NOT return items unless you have contacted us first.
Contact Details
Darlings Downunder
PO Box 5092
Ringwood VIC 3134
Ph 0419 538 783
Privacy
We respect your privacy. Darlings Downunder will not divulge or sell your information to any third parties. It will be kept confidential. If you have chosen to subscribe to our newsletter than your contact details will be retained only for keeping you up to date with any specials, new product releases or competitions.
Disclaimer
Darlings Downunder have tried very hard to ensure all products delivered are safe for use for our customers. However, a lot of the information provided has been given to us by the manufacturers/suppliers. All information on the products are displayed on the website for viewing and is up to date as at the time of viewing.
It is the customer's responsibility to make sure the product purchased is suitable for use. We shall bear no liability due to any inaccuracy or misleading information, loss or damage caused by the information listed on this site.